Traditionally, disruption is the last word IT wants to associate with. But demand for more intuitive, intelligent user experiences in the workplace, along with the proliferation of devices and data, challenges long-established notions. CIOs aspiring to a cognitive enterprise model must bring automation, analytics and AI to the workforce. Cognitive capabilities replace the act of giving workers access (to systems, apps, tools and so on) with the power to enable them through self-healing, predictive action that continuously optimizes the worker experience. IT bears the weight of ensuring the enterprise adapts to these new ways of working, without impacting performance, security, compliance, profits or costs.